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Starts 9th June
Customer Centric Management Strategy Principles and Practices
07 June 2020
09 June 2020
5 - 6 hours
During this 6 week online course you’ll learn essential techniques used to better understand the needs and wants of your customers, and be equipped with the tools needed to build a customer-focused team. USB-ED’s Customer Centricity short course covers tested strategies in customer relationship management to give you a working understanding of the role customers play in your business.These core principles will assist and support you and your team in your endeavour to stay ahead of your competitors, and inevitably keep your business flourishing.
Week 1 - The Importance of Customer Centric Strategy
Week 2 - Customer Management and Empathy
Week 3 - Customer Experience Management
Week 4 - Building Sustainable Customer Relationships
If you’re looking to enhance your current customer management expertise, this short course will provide you with invaluable skills to build a customer-centred business culture. The short course is designed for professionals of all levels who want an educational platform that accommodates their demanding lifestyle. Multiple exercises and assignments will expand your customer toolkit, and online support will ensure consistent progress throughout the short course.
Ms Anne-marie le Roux (MBA)
Anne-Marie’s areas of expertise lay in new business development and growth, as well as strategy management, marketing, innovation and sustainability. She has over 21 years of experience, and has excelled in various top management roles. She was responsible for overseeing the national growth plan for a South African retail giant and has also been responsible for overseeing the sales strategy for one of South Africa’s top four banks.