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Customer Centric Management Strategy Principles and Practices

R 12,990
Started 11th August

Customer Centric Management Strategy Principles and Practices

R 12,990
Started 11th August

Course details

Customer Centric Management Strategy Principles and Practices

Registrations Close:

09 August 2020

Start Date:

11 August 2020


6 weeks


R 12,990


5 - 6 hours

Payment options

The following payment options are available:

We offer a two-part payment plan. Pay 50% deposit to secure your spot and the balance within 30 days from the course start date.

Finance provided by

* Estimated Monthly Installment: R 0 per month

Apply Now

Mobicred (Pty) Ltd. is a registered credit provider. NCRCP 6523. * Terms & Conditions Apply.

Want to know more?


During this 6 week online course you’ll learn essential techniques used to better understand the needs and wants of your customers, and be equipped with the tools needed to build a customer-focused team. USB-ED’s Customer Centricity short course covers tested strategies in customer relationship management to give you a working understanding of the role customers play in your business.These core principles will assist and support you and your team in your endeavour to stay ahead of your competitors, and inevitably keep your business flourishing.

What will I learn?

  • Implement a link between your organisation's strategy and an ever-evolving customer culture
  • Identify and align the disconnect between customer and client expectations
  • Manage the important role customer empathy plays in your business model
  • Drive growth through considered customer management strategies

Course breakdown

Week 1 - The Importance of Customer Centric Strategy

Week 2 - Customer Management and Empathy

Week 3 - Customer Experience Management

Week 4 - Building Sustainable Customer Relationships

Is this right for me?

If you’re looking to enhance your current customer management expertise, this short course will provide you with invaluable skills to build a customer-centred business culture. The short course is designed for professionals of all levels who want an educational platform that accommodates their demanding lifestyle. Multiple exercises and assignments will expand your customer toolkit, and online support will ensure consistent progress throughout the short course.

Course faculty

Ms Anne-marie le Roux (MBA)

Anne-Marie’s areas of expertise lay in new business development and growth, as well as strategy management, marketing, innovation and sustainability. She has over 21 years of experience, and has excelled in various top management roles. She was responsible for overseeing the national growth plan for a South African retail giant and has also been responsible for overseeing the sales strategy for one of South Africa’s top four banks.