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Customer Centric Management Strategy Principles and Practices

R 13,750
Starts 12th October

Course Details

During this 6 week online course you’ll learn essential techniques used to better understand the needs and wants of your customers, and be equipped with the tools needed to build a customer-focused team. USB-ED’s Customer Centricity short course covers tested strategies in customer relationship management to give you a working understanding of the role customers play in your business.These core principles will assist and support you and your team in your endeavour to stay ahead of your competitors, and inevitably keep your business flourishing.

What will I learn?

  • Implement a link between your organisation's strategy and an ever-evolving customer culture
  • Identify and align the disconnect between customer and client expectations
  • Manage the important role customer empathy plays in your business model
  • Drive growth through considered customer management strategies

Course breakdown

Week 1 - The Importance of Customer Centric Strategy

Week 2 - Customer Management and Empathy

Week 3 - Customer Experience Management

Week 4 - Building Sustainable Customer Relationships

Is this right for me?

If you’re looking to enhance your current customer management expertise, this short course will provide you with invaluable skills to build a customer-centred business culture. The short course is designed for professionals of all levels who want an educational platform that accommodates their demanding lifestyle. Multiple exercises and assignments will expand your customer toolkit, and online support will ensure consistent progress throughout the short course.

Course details

Customer Centric Management Strategy Principles and Practices

Registrations Close:

11 October 2021

Start Date:

12 October 2021


6 weeks


R 13,750


5 - 6 hours

Payment options

The debit order payment option offers you a convenient, affordable, and easy way to pay off your online course with monthly interest-free instalments. Our debit order process allows you to track your payment history, minimizing the stress of manual payments and tailored to your lifestyle. On debit order the enrolment is available at 25% of the course fee. *From as little as R4000pm over 5 months.

*The above amount is illustrative and will be calculated on the actual course price and the start date of the course.
  • A Credit Card payment is the easiest way to ensure an effortless transaction. We accept credit card payments from VISA and Mastercard. We accept a small, 25% initial instalment to enrol and start your course with us.
  • An electronic funds transfer (EFT) allows a simple and effective payment process between two parties by using electronic signals to transfer money. EFT payment options allow for affordable instalments through payment plans and monthly instalments. On EFT, enrolment is available at 25% of the course fee.
  • Ozow offers a payment solution that allows you to make Ozow easy, Ozow secure payments right from your mobile or laptop. Through a simple step-by-step process making Instant EFT safe, quick and easy.
  • Mobicred is an online credit facility that is a smarter, simpler and more convenient way to help you pay for your online course, today. Repayments options of up to 12 months, making it a flexible, affordable and stress-free way to pay.
  • Knowledge is power, and by upskilling it allows your company to benefit and tap into the knowledge and expertise gained from your chosen online course.
    For tips on how to approach this payment plan, download the MasterStart brochure here.
Want to know more?

Course faculty

Dr Charl Coetzer (PhD (Leadership))

Dr. Charl Coetzer is a registered industrial psychologist, a Master HR professional, and a certified Neuro-Leadership Coach. He holds a PhD in Leadership and a master’s Degree in Industrial Psychology. He has more than 14 years’ work experience and specializes in Leadership Development, Executive Coaching, Organizational Development, Learning and Development, Talent Management, and Human Resource Management. He is currently the Managing Director of a research and development company named Wisdomy and a part-time lecturer at the University of Stellenbosch Business School for Executive Development. Previously, Dr. Coetzer was the Head of Organizational Effectiveness and the acting HR Executive at an international construction company, mainly responsible to enhance people, organizational, and leadership effectiveness within the Group.