Customer Centricity short course

R 10,999
Starts 30th January

Customer Centricity short course

R 10,999
Starts 30th January

Course details
Course:

Customer Centricity short course

Registration Date:

28th January

Start Date:

30th January

Duration:

6 weeks online

Price:

R 10,999

Weekly

5 - 6 hours

Want to know more?

About

Your customer should stand at the core of your business. How do you keep ahead of their needs and wants and ensure a serviceable, fulfilling relationship? USB Executive Development, the private executive development company of Stellenbosch University, offers an online Customer Centricity short course that will help keep you ahead of your competitors, your business flourishing and most importantly, your customer satisfied. This short course covers tested strategies in customer relationship management to give you a working understanding of the role customers play in your business.

What will I learn?

  • Implement a link between your organisation's strategy and an ever-evolving customer culture
  • Identify and align the disconnect between customer and client expectations
  • Manage the important role customer empathy plays in your business model
  • Drive growth through considered customer management strategies

Course breakdown

Week 1 - The Importance of Customer Centric Strategy

Week 2 - Customer Management and Empathy

Week 3 - Customer Experience Management

Week 4 - Building Sustainable Customer Relationships

Is this right for me?

If you’re looking to enhance your current customer management expertise, this short course will equip you to build a customer-centred business culture. The short course is designed for professionals of all levels who want an educational platform that accommodates their demanding lifestyle. Multiple exercises and assignments will expand your customer toolkit, and online support will ensure consistent progress throughout the short course.

Course faculty

Ms Anne-marie le Roux (MBA)

Areas of expertise: new business development and growth, strategy, marketing, innovation and sustainability.

Course faculty

Ms Anne-marie le Roux (MBA)

Areas of expertise: new business development and growth, strategy, marketing, innovation and sustainability.

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