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What can we help you with?

What can we help you with?

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Is my company able to enrol multiple employees on a programme?

Absolutely!

MasterStart has developed an online self-service vendor portal which offers you and your organisation the functionality to generate quotes, create purchase orders, manage employee/member enrolments and bulk purchase courses at discounted rates.

You'll have access to a dedicated account manager who will be able to assist your organisation with any of your training and learning requirements.

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What are your support hours?

ENROLMENT MANAGERS

Our enrolment managers are available Monday to Friday 08:00 to 17:00 GMT+2 (South Africa), and are able to assist with queries related to the course content, registration process, payment and enrolment.

* PHONE: +27 21 201 1167

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How will I receive my certificate?

Once you have successfully completed the online short course and submitted your final assignment, which gets sent off for moderation, your certificate can be processed by Stellenbosch University. It can take up to 3 months for your certificate to be couriered to you directly from the unive...

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What do I receive upon the successful completion of the course?

Upon successful completion of all required course-related activities, combined with satisfactory grades on the final assignment, participants are awarded with an official certificate from Stellenbosch University. This certificate states succesfully completed for the competency based course...

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Will I be able to interact with other participants?

Yes, on the weekly forum discussion available through the online learning platform.

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Will I have an opportunity to interact with the course faculty?

There is one dedicated faculty member per course, who will interact with participants on forums and answer any queries forwarded to them by the MasterStart co-ordinators. Faculty also grade and feedback on assignments. MasterStart's skilled team of course coordinators are available to assi...

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Do I need to be online at specific times during the programme?

As the course is presented online, all of your course material will be uploaded onto your student profile which is accessible to you at anytime. You will be required to complete assessments and partake in forums on the online learning platform. The platform is available 24/7 with specific...

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Are your courses accredited?

MasterStart offers online short courses that are accredited under the auspices of the University of Stellenbosch. Upon successful completion of a competency based short course, participants receive a certificate stating succesfully completed from Stellenbosch University.

In accordance with the regulatory requirements of the Council of Higher Education (CHE), short courses are not credit bearing and do not align to an NQF level qualification. While the NQF framework intends for the articulation from one qualification to another. USB-ED online short courses...

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What is the relationship between MasterStart and USB-ED?

The University of Stellenbosch Business School Executive Development (USB-ED), a private company of Stellenbosch University, and MasterStart, the online education provider, have joined forces to present selected USB-ED focused programmes online.

Through this partnership, MasterStart supports USB-ED in its mandate to provide transformational learning experiences for Africa’s future leaders and give rise to positive change across the African continent.

Established in 2014, MasterStart is a Cape-Town based EdTech company, with extensive experience in delivering and enhancing eLearning tools. 

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What is the pass mark requirement?

The minimum pass requirement for each course is 50%, assuming the minimum criteria for submissions has been met.

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Will there be any exams?

There is no formal examination, your assessments and assignments will determine your overall mark for the course.

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