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Why is my credit card payment not going through?

Here are troubleshooting steps to some of the more common card transaction errors:

  1. Check that you entered the correct CVV / CVC number (the last 3 digits on the back of the card).
  2. Make sure that your card number contains only numbers - no spaces or dashes.
  3. The OTP (one time pin) you received from your bank may have been entered incorrectly.
  4. Confirm via your online banking that you don't have a limit set on your credit or cheque card.

If you still continue to experience issues, please get in touch with our support team.