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How do I reset my password?

If you need help resetting your password, you can use our Forgotten your username or password? link on your login page.

  1. Visit the login page page.
  2. Click the Forgotten your username or password? link.
  3. Enter either your username and email address and click "search"
  4. Check your email inbox for a password reset email from [email protected].
  5. Click the password reset link in the email.
  6. Enter a new password and submit the form to action the password change.
  7. Your password will be updated and we'll automatically log you in to your learning dashboard.

If you don't receive a password reset email from us:

  • Check your spam or junk folder.
  • Make sure that the email address [email protected] is not blocked.
  • Add the email address [email protected] to your contact / safe sender list.
  • Contact your email service provider for assistance.
  • Confirm that the email address you entered on the forgotten password service is the same as the one used when originally registering on MasterStart.