šŸ’» #KeepLearning with our FREE LIVE WEBINARS! Join us as we re-imagine workplace learning and prepare you for success against the odds. SIGN UP NOW

+27 21 201 1167 WhatsApp

How do I reset my password?

If you need help resetting your password, you can use ourĀ Forgotten your username or password? link on your login page.

  1. Visit theĀ login page page.
  2. Click theĀ Forgotten your username or password? link.
  3. Enter either your username and email address and click "search"
  4. Check your email inbox for a password reset email fromĀ [email protected].
  5. Click the password reset link in the email.
  6. Enter a new password and submit the form to action the password change.
  7. Your password will be updated and we'll automatically log you in to your learning dashboard.

If you don't receive a password reset email from us:

  • Check your spam or junk folder.
  • Make sure that the email addressĀ [email protected]Ā is not blocked.
  • Add the email addressĀ [email protected]Ā to your contact / safe sender list.
  • Contact your email service provider for assistance.
  • Confirm that the email address you entered on the forgotten password service is the same as the one used when originally registering on MasterStart.