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If you need help resetting your password, you can use our Forgotten your username or password? link on your login page.
- Visit the login page page.
- Click the Forgotten your username or password? link.
- Enter either your username and email address and click "search"
- Check your email inbox for a password reset email from [email protected].
- Click the password reset link in the email.
- Enter a new password and submit the form to action the password change.
- Your password will be updated and we'll automatically log you in to your learning dashboard.
If you don't receive a password reset email from us:
- Check your spam or junk folder.
- Make sure that the email address [email protected] is not blocked.
- Add the email address [email protected] to your contact / safe sender list.
- Contact your email service provider for assistance.
- Confirm that the email address you entered on the forgotten password service is the same as the one used when originally registering on MasterStart.