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How do I reset my password?

If you need help resetting your password, you can use our forgotten password service.

  1. Visit the Forgotten Password page.
  2. Enter the email address associated with your MasterStart account.
  3. Click the Send Link button.
  4. Check your email inbox for a password reset email from [email protected].
  5. Click the Reset Password button in the email.
  6. Enter your email address, a new password and submit the form to action the password change.
  7. Your password will be updated and we'll automatically log you in to your MasterStart account.

If you don't receive a password reset email from us:

  • Check your spam or junk folder.
  • Make sure that the email address [email protected] is not blocked.
  • Add the email address [email protected] to your contact / safe sender list.
  • Contact your email service provider for assistance.
  • Confirm that the email address you entered on the forgotten password service is the same as the one used when originally registering on MasterStart.