2020: What to Expect in Money and Markets

Becky Leighton

Posted: February 17, 2020

Table of Contents

If you are still trying to wrap your head around the notion that you can buy anything – even your groceries – with just one click, then prepare yourself for the radical changes that are coming your way. Here are a few financial technology (fintech) trends that will impact everything in the financial world from making payments to the way you do your banking.

Mobile Payment Innovations

A recent fintech trend is the development of the versatile installments industry. Customers need payments to be quick and free. Portable payment developments may even replace conventional wallets as worldwide shoppers are less and less dependent on cash. Google, Apple, Tencent and Alibaba have their very own payment services and continue to turn out new features such as biometric access control through fingerprints and facial recognition.

Conversational Interfaces

According to Gartner, 2020 will see chatbots interacting with clients in 85% of banks and businesses. By taking out human involvement, efficiency and speed should improve. In fact, one report indicates that financial chatbots save over four minutes per interaction. The field is booming thanks to the growth taking place in natural language processing and speech generation. Clients of financial organisations have come to depend on conversational interfaces to give around-the-clock administration, immediate responses to inquiries, and fast objection resolution. They also provide a simple and prudent route for businesses in the financial sector, making it easier to receive feedback from clients.

Robotic Process Automation (RPA)

RPAs will continue to have a powerful impact on financial organisations, helping them to be progressively proficient and powerful, and ensuring that they meet government and state compliance necessities. Existing RPAs don’t require significant modification as they can monitor employees and computerize processes or recommend upgrades. RPAs can handle a variety of tasks including client onboarding, verification, hazard evaluations, security checks, information examination, compliance, and repetitive authoritative exercises.

Financial establishments continue to adapt and improve day-to-day operations and client service. These fintech trends provide new and exciting opportunities for growth and development. Organisations should take note of these trends and figure out how to utilise fintech to gain the upper hand.

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