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MasterStart is a provider of business relevant online short courses that are developed in partnership with leading business schools, universities and industry experts.
You can use the community chat, support email or alternatively you can give us a call on 021 201 1167.
You are able to communicate with your faculty and peers via the online campus community chat.
You can use the online campus community chat, [email protected] or alternatively you can give them a call on 021 201 1167.
To chat with fellow learners on your online campus, use the community chat feature or the direct message option.
No, we offer certificate based online short courses in partnership with both local and international leading business schools.
Yes! MasterStart with our partners offer certificates of competence for all our short courses.
The certificate will assist you with applying for positions that require a specific skill set and will show employers that you are competent at that skill, it will not secure a job for you but will definitely enhance your resume.
We only offer e-certificates for all our online course offerings.
No. The only credits associated with us is through Coventry University – who offer 5 credits per course – please note these credits are only recognised by Coventry University.
No, the short courses are designed for skills development and do not assist with your Degree or Diploma.
In the event that a learner takes leave, they will be required to complete their course work while they are on leave.
Submit a form on the course page of your choice and our Enrolment Managers will guide you every step of the way!
If you wish to apply to defer your course to the next scheduled presentation of that course, you will be required to pay a deferral fee equivalent to twenty-five percent (25%) of the full listed course fee, together with any increase in the course fees. Should you wish to defer your course, please contact MasterStart at [email protected] or on +27 21 201 1167. Whereafter, you will be required to complete and submit a deferral application form.
We offer immediate EFT, Credit Card, and payment plans.
Yes you can. With the payment plan, you are able to pay off your course fee in 4 equal installments of 25% of the course fee.
RMB is Rand Merchant Bank
No, unfortunately, once payment is received and allocated to your student account, we are unable to change the payment plan.
Unfortunately, the overall cost of the course (or the instalment of the payment plan) should be paid in one transaction. If your credit card payment limit is less than this amount, we would advise that you liaise with your credit card issuer to increase the payment limit on your card. Alternatively, you can make payment via a bank transfer. Please contact us to discuss your payment plan options.
Please ensure that all information entered when making payment is complete and accurate. If you are unsure of something within the payment process, please contact us via [email protected] with your query. If you have accurately populated the required information and the error message persists, we suggest you contact your bank to authorise the payment.
We encourage our students to make use of our payment gateways. Payments made via our payment portals are instantaneous, while payment made via direct deposit, electronic funds transfer or wire instruction can take anything up to five (5) days to reflect in our account. Once payment is received a payment receipt will be emailed to you from our finance team.
You have 7 (seven) calendar days from registering for the course to request a refund of any amounts paid by you in respect of the course. Your refund will be paid to you within 30 (thirty) days after receiving and accepting your request for cancellation.
Contact your dedicated Learner Success Coordinator to help guide you through the reactivation process.
At MasterStart we call our virtual learning environment our Online Campus. It is your window to humanised online learning. Course materials, quizzes, recordings and community chat are all accessible through the platform.
During the online course you have access to a dedicated Learner Success Coordinator and an Industry Expert who will guide you through collaborative learning sessions and the course content.
The role of the learning success coordinator (LSC) is to assist you and support you through your online learning journey with MasterStart.
The course material is available from the moment you login – and you can work through each module per week with the confidence that an LSC and Industry Expert (IE) are there to support and guide you.
You will receive all course-related emails and your login details from your dedicated Learner Success Coordinator, on the course start date.
Due to the fact that this is an online-based course and, therefore, no course material will be sent to your postal or physical address. You can access your course material through the Online Campus.
Yes! For your convenience, our online campus is available to view and interact with on mobile, desktop or tablet.
Latest versions of Chrome and Mozilla Firefox.
Throughout your learning journey, you can log into our Online Campus at any time. We do not have prescribed times for logging in.
Yes, you can find the course notes in PDF form under resources on the LMS. These can be downloaded.
By engaging with our online course notes, you will gain a deeper understanding of the content and a richer experience. You are welcome to download and use the PDF notes when you are not able to go online, however this will impact your learning experience.
We continuously improve our courses, but we only apply these changes to the PDF notes during specific maintenance periods in the year.
The final assignment will be marked against an assessment matrix and will require an outcome of 50%.
All collaborative learning sessions are hosted on Zoom.
While we encourage you to attend the live sessions, if you are unable to attend, the recordings are made available on the OC within 24 hours after the session.
The sessions are not compulsory, however we strongly encourage you to attend.
No, the dates and times are confirmed with our Industry Experts beforehand. That is why we record the sessions and upload them onto the Online Campus for viewing.
Our collaborative learning sessions are not lectures but they are an opportunity for you, your peers and the industry expert(s) to unpack weekly topics from the course material so we strongly advise you to come prepared (by reading notes before each session) with questions and other related topics for discussions.
Recorded sessions are uploaded by our technical team 24 hours after the session. These sessions you can access on the online campus in each module below the community chat section. If you are still not sure where to navigate, please contact your LSC for assistance.
No, the quizzes are not timed.
A quiz attempt is completed once you have answered the final question. If you lose connectivity during an attempt, you will regain access to the point in the quiz where you lost connectivity.
Quizzes are informal assessments to test your understanding of the content. It may not be compulsory but you are encouraged to complete them.
No, we prefer to keep all communication and group work on the community chat.
Yes, You can. Please note that you will only receive the grades 2 weeks after the due date.
Yes, you can.
No, you will not be penalised, however we suggest keeping the assessments as brief and concise as possible according to course guidelines.
Please provide us with documentation or email from your line manager.
No, Please submit as a PDF
Only 2 attachments.
Learners have the opportunity to edit their assignments at any time before they are assessed.
2 weeks after you have submitted your final assignment.
You will have access to the course for up to 6 weeks after your final submission.
MasterStart South Africa is the South African partner to MasterStart, focused on minimizing an organisation’s training spend and increasing their Return on Learning Investment (ROLI).
Fill out our contact us form on this page and our dedicated Business Development Executives will help you select the best courses suited to your learning needs.
Once a quote has been sent by one of our BDEs to you and approved you will be sent a booking form to capture all nominated learners from your organisation. A purchase order will be created and an invoice issued. Once payment has been made we will assist with the enrollment of your employees.
Your Business Development Executive will guide you on the payment process.
All our courses are also Category B aligned on the skills development matrix – so you can claim your employees salary for the duration of the course and the course cost towards your skills development spend – this is a great way to maximise your spend requirements whilst minimising your cash flow output.
Our dedicated B2B and Enterprise Teams are here to help you every step of the way. From initial contact and enquiry to wrapping up cohorts of learners on our courses.
Our Learner Success Coordinators help and encourage learners to attend live sessions. If they have questions while working through the material – we have a community chat that is monitored by both our LSCs and IE for feedback.
At the end and during the course our Sales team (B2B) will provide you with weekly feedback provided by our Learner Support Team. This report helps you to identify any red flags or at risk learners that we can address.
No, each learner will receive a certificate of completion issued by the learning partner of the course.
Yes, each of the learners receive access to all the modules and learning material the moment they start the course! Each of the collaborative learning sessions is recorded and available for review.
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24 Hans Strijdom Ave
Cape Town City Centre
Cape Town
8000
