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MasterStart is a provider of business relevant online short courses that are developed in partnership with leading business schools, universities and industry experts.
You can use the contact form, community chat, or support email at [email protected], or give us a call at 021 201 1167.
You can communicate with your Industry Expert and peers in the community chat.
You can use the community chat, support email, or give them a call at 021 201 1167.
No, we don’t offer degree courses, but short courses certified by our partners.
Yes, upon successful completion of the course, learners will receive an academic certificate endorsed by the partner and/or institution they are enrolled with.
The certificate will assist you with applying for positions that require a specific skill set and will show employers that you are competent at that skill. It will not secure a job for you, but will enhance your resume.
Depending on the certifying partner, you will be issued with either an e-certificate or a physical copy.
All our courses enable successful learners to achieve a competency-based certificate issued by an accredited or registered formal institution of learning. All South African institutions are all registered and accredited through the Council on Higher Education (“the CHE”) and the Department of Higher Education and Training (DHET). All other courses are non-credit-bearing but are certified by our accredited partners.
No, the short courses are designed for skill development and do not assist with your degree or diploma, which you would need to obtain separately.
If a learner takes leave, they will be required to complete their course work while they are on leave.
Go to our website, masterstart.com, search for the course you’re interested in, click on “Register Now,” and complete your details. Our Enrolment Managers will contact you to process your enrolment and guide you every step of the way.
You can defer your course to the next scheduled course start date if you submit your deferral within 7 days of the course start date. Should you wish to defer your course, please email MasterStart at [email protected].
You will be required to pay your course fees in full before the final registration deadline.
Unfortunately, learners are required to settle the programme fee in full before final registration,
RMB is Rand Merchant Bank and is part of the First National Bank Group, so if you cannot find RMB in your online banking list of banks, search for First National Bank or FNB.
Unfortunately, the overall cost of the course must be paid in one transaction. If your credit card payment limit is less than this amount, we would advise that you contact your credit card issuer to increase the payment limit on your card. Alternatively, you can make the payment via an electronic fund transfer (EFT). Please contact us to discuss your payment options.
Please ensure that all information entered when making a payment is complete and accurate. Contact us at [email protected] if you have questions about the payment process. If the error message persists, contact your bank to authorise the payment.
We encourage our learners to make use of our payment gateways. Payments made via our payment portals are instantaneous, while payments made via direct deposit, electronic funds transfer, or wire instruction can take anything up to 5 (five) days to reflect in our account. Once payment is received, a payment receipt will be emailed to you by our finance team.
You have 7 (seven) calendar days from the course start date to cancel and request a refund of any amounts paid by you in respect of the course. Your refund will be paid to you within 30 (thirty) days after receiving and accepting your cancellation request.
Email [email protected] once your account has been paid up to date to help guide you through the reactivation process.
At MasterStart, we call our virtual learning environment our Online Campus. It is your window to humanised online learning; course material, quizzes, recordings, and community chat are all accessible through the platform. Your login details to the Online Campus will be provided to you before your course commences.
During the online course, you have access to a dedicated Learner Success Coordinator and an Industry Expert who will guide you through collaborative learning sessions and the course content.
The role of the Learner Success Coordinator is to assist and support you through your online learning journey with MasterStart.
The course material is available from the moment you log in, and you can work through each module per week with the confidence that a Learner Success Coordinator and Industry Expert are there to support and guide you.
You will receive all course-related emails and your login details for the Online Campus from your dedicated Learner Success Coordinator, on the course start date.
Because this is an online-based course, no course material will be sent to your postal or physical address. You can access your course material through the Online Campus.
Yes! For your convenience, our Online Campus is available to view and interact with on mobile, desktop or tablet.
Latest versions of Chrome and Mozilla Firefox.
Throughout your learning journey, you can log into our Online Campus at any time. We do not have prescribed times for logging in.
Yes, you can download the course notes in PDF form under Resources on your Online Campus.
By engaging with our online course notes, you will gain a deeper understanding of the content and a richer experience. You are welcome to download and use the PDF notes when you are not able to go online, however, this will impact your learning experience.
We continuously improve our courses, but we only apply these changes to the PDF notes during specific maintenance periods in the year.
The majority of final assessments will be marked against an assessment rubric with a minimum pass mark. The pass mark is dependent on the certifying partner.
All collaborative learning sessions are hosted on Microsoft Teams.
While we encourage you to attend the live sessions, if you are unable to attend, the recordings are made available on the Online Campus within 24 hours after the session.
The sessions are not compulsory, however, we strongly encourage you to attend as this is where workplace applicability takes place.
No, the dates and times are confirmed with our Industry Experts beforehand. That is why we record the sessions and upload them onto the Online Campus for viewing.
Our collaborative learning sessions are not lectures, but an opportunity for you, your peers, and the industry expert(s) to unpack weekly topics from the course material and engage with the material in a practical and workplace-applicable manner.
Our technical team uploads recorded sessions 24 hours after the session. These sessions are accessible on the Online Campus in each module below the community chat section. If you are unsure where to navigate, please contact your Learner Success Coordinator for assistance.
No, the quizzes are not timed.
A quiz attempt is complete once you have answered the final question. If you lose connectivity during an attempt, you will regain access to the point in the quiz where you lost connectivity.
Quizzes are informal assessments to test your understanding of the content. Depending on the partner, they may or may not contribute to your final mark.
No, we prefer to keep all communication and group work on the community chat.
Yes, You can. Please note that you will only receive the grades two weeks after the due date.
There is a 10% limit allocated to each assessment. Depending on the allocated word count, you may go 10% over or 10% below. Should you not meet these requirements, you will be asked to resubmit your assessment.
You will only receive an extension due to unforeseen circumstances and will require documentation (i.e., a medical certificate) or an email from the line manager.
No, only assessments submitted as PDFs will be accepted.
Only 2 attachments.
Learners have the opportunity to edit their assessments at any time before they are assessed.
Approximately 2 weeks after you have submitted your final assessment.
You will have access to the course for up to 8 weeks after your final submission.
To chat with fellow learners on your Online Campus, use the community chat feature or the direct message option.
The assessment is available, so you can start working on it from Module 1.
MasterStart South Africa is the South African partner to MasterStart, focused on minimizing an organisation’s training spend and increasing their Return on Learning Investment (ROLI).
Fill out our contact us form on this page and our dedicated Business Development Executives will help you select the best courses suited to your learning needs.
Once a quote has been sent by one of our BDEs to you and approved you will be sent a booking form to capture all nominated learners from your organisation. A purchase order will be created and an invoice issued. Once payment has been made we will assist with the enrollment of your employees.
Your Business Development Executive will guide you on the payment process.
All our courses are also Category B aligned on the skills development matrix – so you can claim your employees salary for the duration of the course and the course cost towards your skills development spend – this is a great way to maximise your spend requirements whilst minimising your cash flow output.
Our dedicated B2B and Enterprise Teams are here to help you every step of the way. From initial contact and enquiry to wrapping up cohorts of learners on our courses.
Our Learner Success Coordinators help and encourage learners to attend live sessions. If they have questions while working through the material – we have a community chat that is monitored by both our LSCs and IE for feedback.
At the end and during the course our Sales team (B2B) will provide you with weekly feedback provided by our Learner Support Team. This report helps you to identify any red flags or at risk learners that we can address.
No, each learner will receive a certificate of completion issued by the learning partner of the course.
Yes, each of the learners receive access to all the modules and learning material the moment they start the course! Each of the collaborative learning sessions is recorded and available for review.
