2019’s Popular Learning Promising to Impact 2020

Becky Leighton

Posted: December 9, 2019

Table of Contents

One part of moving forward includes looking back at what we have done and how we can grow from it. This is relevant in all spheres of your life, including your career.

In this, we need to explore the major skills trends of 2019 and how they will continue to be relevant going into the new year.

Customer Service

The customer service industry expects employees to have various soft—or relational—skills. Regardless of whether you interact with clients face-to-face, on the telephone, or through email or online chat, it’s crucial that you have the ability to identify with others on a human level. It is important for customers to feel as though they are connecting with somebody who truly cares and wants to solve their problems. 

Building up these skills and highlighting them in an interview can assist you with rising to the top of the job market competition. The customer service experience can represent the manner in which your organisation is seen. Also, when done badly, it has a significantly greater effect. This implies you need to strive to avoid negative client encounters or your business will suffer.

Our Business Management short course takes a look at tested strategies in customer relationship management in order to give you an understanding of the crucial role that customers play in your business. 


Change Management

As technology progresses, it is crucial to keep up with it to remain relevant. With 2020 on the horizon and numerous tech developments on the way, we can expect major changes in the workplace. The very nature of employment is also changing, with an increase in remote work and the prevalence of the gig economy.

Change can be overwhelming, but there are ways to help employees more effectively navigate and accept change.

The Risk Management short course covers how to make a coherent risk strategy to adjust your organisation, how to align that strategy with a vision of how you will serve your next-generation client.

Communication Skills

Communication skills are now, and always will be, one of the most significant soft skills for an employee. This includes all of the facets associated with the communication in and around an organisation. The capacity to convey a message verbally and in written form is a need in almost every industry and in every work environment. Communication skills can be learned and improved with the correct training. It may require some investment for employees to learn effective communication skills, especially on the off chance that they have a normally timid disposition.

Communication is a vital element of a well-managed project. The Project Management course will guide you in communicating through the development of a thorough project plan, from conception to delivery and assessment, and the significance of effective communication in order to maximise success and minimise risks.

Human Relations: Cultivating Company Culture

Company culture is what separates you from your competitors, and it is the key factor that aides up-and-comers’ decisions about where to accept an offer.

Human Resource Management will assist you with increasing a basic understanding of the individuals that make up the organisation and manage human asset issues successfully. Here, you will get familiar with the importance of consistent preparation and development of your team, which will increase the value of the business.

Efficiency: Personal Productivity

Being able to get the most from your working day is crucial given the growing demands placed upon us. At work, you require productivity skills so as to deal with your time and remain centred to comply with time constraints.

Before you can lead others, it is important that you know how to lead yourself. Our Leadership Online short course means to empower you with the vital and operational skills expected to build a high-performing organisation. This course will also assist you in figuring out how to deal with your mental, physical and emotional state so as to turn you into an effective leader.

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