Human Resource Skills for People Managers

Have you heard the statement ‘people are the most important assets” when referring to an organisation? I’m sure you have, and even if you haven’t, it’s likely you believe this statement to be true. Whether you’re a human resource manager, a line manager, or even a team leader, you’re aware of the value people add […]

Get your company to pay

Do you think your skills will benefit your company? We agree! Why not suggest to them that they pay for your training? Click below to download the guide to get you to stand up so that they can stand out. Find out more [inline_course_ad]

10 Ways to Clean Up Your Budget this Financial February

The time has come for businesses around South Africa to take a look at their finances and budget for the upcoming year. Take this opportunity to have a look at what and where you’re spending, and plan ahead by crafting your own financial plan. If you’re serious about becoming a pro in financial management, check […]

How to instil Customer Loyalty

Customers are the lifeline of your business which is why when it comes to elevating your brand, customer service should be a priority. Simply put, loyal customers are profitable. Repeat customers mean repeat purchases and in some cases, increased purchases. This is why it’s often said that it’s more expensive to acquire a new customer […]

The Importance of Customer Service

Why is customer service important?

Imagine this: you walk into a store looking for a pair of birthday sneakers for your nephew. It’s sneakers you know he’d love and bonus, it’s half price! You’re searching for his size but can’t find it. Perhaps the staff will know but the only problem is, you can’t find a single employee on the […]

Design A Better Customer Experience

Customer Experience Strategy

In order for your business to survive, you need customers. It’s not just about getting customers through your door, but to ensure you maintain a loyal base, while still attracting new followers. This is why it’s important to create a customer experience strategy. What is a customer experience strategy A customer experience (CX) is the […]

What are the stages of a systems development life cycle?

Systems development life cycle: The different stages In business, any systems which are implemented into the operations must go through several processes before they are fully integrated into the company infrastructure. The seven stages of systems development (commonly known as the SDLC) refers to the process of taking a theoretical model of a business system […]

What is the role of a business analyst?

Business analyst role

Making sure a company’s systems are at their peak performance is one of the most important components in business analysis. The business systems analyst (also referred to as a BSA) is responsible for optimising systems and protocols within a company. This means making sure that all systems are improved to run at their maximum efficiency. […]

Everything you need to know about Business and Systems Analysis

Business Systems Analysis

As the name implies, business systems analysis is the surveying and evaluation of different processes and systems in a business. The focus of the work is usually on the automation in the mechanisms of the systems, which means that it is often closely linked with Information Technology (IT) systems. Through analysis of a business’ tools, […]